Returns

 

- Damages

Please inspect the packaging of your item(s) when they arrive. In the event there is damage do not refuse the package, instead please contact us immediately so we may process a damage claim with the manufacturer. 

If your item(s) do arrived damaged, please send photos to returns@omniahomestore.com and we will process an insurance claim on your behalf. Please note all damage, defective, and incorrect issues must be reported within 5 days from the date of delivery or we will be unable to replace or otherwise warranty the order

- Cancellations & Refunds

You can cancel your order without any additional costs if your orders hasn't been shipped (left the warehouse). Returns are allowed within 14 days without fees for the most of our products depending on the brand.  Please get in touch at sales@omniahomestore.com. If your order shipped, we will take it back  (customer has to pay shipping costs) if product is unused, in original packaging and good condition.

You will be refunded the purchase price of the product, excluding all shipping charges (if we have to arrange the return freight) and a 20% re-stocking fee (20% of the purchase price). 

Example: 

Product costs: 100$

Shipping: 20$

Restock Fee: 20$

Refund: 60$

- Backorder Items (Items Not Available)

In order to put you on back order list, we have to process your funds. If you decide that you no longer want item, and want to be removed from the backorder list (cancel order), you will be refunded the purchase price of the product, excluding 3% processing fee.

Omnia Home Store sells products that are custom made or (Made to Order) and are non-returnable. 

Omnia Home Store reserves the right to deviate from this return policy on a case-by-case basis at its sole and absolute discretion. 

- Please note:

Some products are non eligible for returns,

• Specific Brands (Please contact Us)
• Custom made or made to order items 
• Product that is not in reselable condition 
• Special purchases: clearance products, inventory sale products, custom quotes, special discounts, etc.
• Cushion or product that includes a specified cushion fabric selection or color
• Product that has been assembled, installed or modified or used in any way
• Product that is not in the original box and missing any packaging materials or parts.

 Refunds will only be issued to the original credit card that you use when placing your order.Items has to be in original packaging. 

 Please note: Due to photographic and printing processes, colors displayed on flyers, pamphlets and/or website may vary from actual product. Please choose custom color carefully. Make sure to double check color codes you like.